UI Designer - Customer Strategy Department, Platform Strategy Supervisory Department (PFSD)

Role summary

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Rakuten is seeking a UI Designer for the Customer Strategy Department and Platform Strategy Supervisory Department. The role involves designing intuitive user interfaces and digital experiences for Rakuten’s broad consumer platform, collaborating with product managers, engineers, researchers, and business stakeholders. Candidates should have professional experience in UI or UX design, strong knowledge of user-centered design principles, and proficiency with design tools such as Figma or equivalent software. A portfolio demonstrating web or mobile product work is expected. The successful candidate will communicate clearly in English and ideally Japanese, manage priorities in a fast-paced environment, and balance customer needs with business and platform strategy. Experience with design systems, usability testing, prototyping, and large-scale digital services would be advantageous.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a wide ecosystem of online and mobile services, including e-commerce, fintech, digital content, travel, communications, advertising, and membership-based loyalty programs. Its integrated platform connects millions of customers and merchants through the Rakuten ecosystem and Rakuten Points. Rakuten is known for its international workforce and English-language corporate environment, particularly in technology, product, and business functions. The company employs people from many countries and encourages innovation, entrepreneurship, and collaboration across business units. Working at Rakuten can provide exposure to large-scale consumer platforms, international projects, and rapidly changing digital products. Depending on the role, employees may work in multidisciplinary teams that combine design, engineering, analytics, marketing, and commercial strategy.