AI Product Manager - Customer Strategy Department, Platform Strategy Supervisory Department (PFSD)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The role involves shaping AI-powered products and platforms that improve customer experiences across Rakuten’s services. Candidates are expected to have experience in product management, customer strategy, platform development, or digital services, together with a strong understanding of AI and data-driven decision-making. Responsibilities may include identifying customer needs, defining product vision and roadmaps, coordinating with engineering, data, design, and business teams, and managing products from concept through launch and improvement. Strong communication, stakeholder management, analytical thinking, and the ability to work effectively in English and Japanese are valuable. Rakuten expects a proactive, commercially minded candidate who can translate emerging AI capabilities into practical, scalable products and measurable customer value.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and online services. Rakuten’s strategy is to connect these businesses through a shared membership, loyalty, payments, and data platform, creating an integrated customer experience. The company has a significant international presence and employs people from many countries, with English used widely in global and technology-related teams. Its culture encourages innovation, entrepreneurship, and cross-business collaboration. Rakuten is also investing heavily in artificial intelligence, cloud platforms, data utilization, and telecommunications infrastructure. Employees may work in fast-moving environments where responsibilities span strategy, product development, partnerships, and operational execution.