The role involves shaping AI-powered products and platforms that improve customer experiences across Rakuten’s services. Candidates are expected to have experience in product management, customer strategy, platform development, or digital services, together with a strong understanding of AI and data-driven decision-making. Responsibilities may include identifying customer needs, defining product vision and roadmaps, coordinating with engineering, data, design, and business teams, and managing products from concept through launch and improvement. Strong communication, stakeholder management, analytical thinking, and the ability to work effectively in English and Japanese are valuable. Rakuten expects a proactive, commercially minded candidate who can translate emerging AI capabilities into practical, scalable products and measurable customer value.
Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and online services. Rakuten’s strategy is to connect these businesses through a shared membership, loyalty, payments, and data platform, creating an integrated customer experience. The company has a significant international presence and employs people from many countries, with English used widely in global and technology-related teams. Its culture encourages innovation, entrepreneurship, and cross-business collaboration. Rakuten is also investing heavily in artificial intelligence, cloud platforms, data utilization, and telecommunications infrastructure. Employees may work in fast-moving environments where responsibilities span strategy, product development, partnerships, and operational execution.
Japan offers strong opportunities in technology, AI, software engineering, data, telecommunications, finance, manufacturing, tourism, and international business. Tokyo is the largest employment hub, while Osaka, Fukuoka, Nagoya, and Sapporo also provide growing technology and corporate markets. Workplace culture generally values punctuality, teamwork, attention to detail, and respect for hierarchy, although international companies are often more flexible. Daily life is safe and convenient, with excellent public transport, healthcare, and diverse food options. Housing and commuting costs are highest in Tokyo. Non-Japanese citizens normally need a work visa sponsored by an employer; highly skilled professionals may qualify for a points-based visa or accelerated permanent-residence route. Before relocating, candidates should confirm language expectations, relocation support, taxation, health insurance, housing arrangements, and registration requirements. Learning basic Japanese is highly useful for administration and everyday life, even when the workplace operates mainly in English.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...