Data Analyst, Customer Strategy Department - Platform Strategy Supervisory Department (PFSD)

Role summary

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This role supports Rakuten’s customer and platform strategy through data analysis, reporting, and business insights. Candidates are expected to work with large datasets, use SQL and analytical tools, and ideally have experience with Python, statistical analysis, dashboards, or business intelligence platforms. The position requires the ability to translate complex findings into practical recommendations for stakeholders and to collaborate across departments. Strong problem-solving, communication, presentation, and project-management skills are important. Experience in customer analytics, digital platforms, marketing, or strategy is helpful. Professional English is likely required, while Japanese ability may be advantageous in working with local teams. The successful candidate should be curious, detail-oriented, commercially aware, and able to manage multiple priorities independently.

About the employer

Rakuten Group, Inc. is one of Japan’s largest internet and technology companies. Founded in Tokyo, it operates a broad ecosystem covering e-commerce, online travel, digital content, fintech, mobile communications, advertising, and professional sports. Rakuten’s business model connects millions of members and merchants through its loyalty program and shared digital platform. The company has a strong international outlook and employs people from many countries, with English used widely in several corporate and technology teams. Its culture emphasizes innovation, customer value, entrepreneurship, and collaboration across businesses. The Customer Strategy and Platform Strategy organizations use customer data, technology, and market insight to improve services and strengthen the overall Rakuten ecosystem.