Chief UX Designer - Customer Strategy Department, Platform Strategy Supervisory Department (PFSD)

Role summary

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Rakuten is seeking a Chief UX Designer to lead user experience strategy for customer-facing platforms within the Customer Strategy Department and Platform Strategy Supervisory Department. The role requires strong experience in UX design, service design, information architecture, user research, interaction design, and design leadership. The successful candidate should be able to define customer-centered strategies, translate business goals into intuitive digital experiences, guide designers and cross-functional teams, and communicate effectively with product, engineering, marketing, and business stakeholders. Experience managing complex digital products, creating design systems, using data and research to support decisions, and working in a global or multicultural environment is highly valued. Business-level Japanese and English may be expected.

About the employer

Rakuten Group, headquartered in Tokyo, is one of Japan's largest internet and technology companies. Founded in 1997, it operates a broad ecosystem spanning e-commerce, fintech, mobile communications, digital content, travel, advertising, and other online services. Rakuten's strategy is to connect these businesses through a shared membership, loyalty, and data platform, giving customers access to multiple services through one ecosystem. The company has a strong international presence and employs people from many countries, making English useful in numerous corporate and technology roles, although Japanese is important for many positions in Japan. Rakuten is known for its fast-moving, entrepreneurial culture and its emphasis on customer experience, innovation, and cross-business collaboration. UX and platform strategy professionals can influence products used by millions of customers across Japan and international markets.