Chief UI Designer, Customer Strategy Department - Platform Strategy Supervisory Department (PFSD)

Role summary

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This role leads UI design for Rakuten’s customer-facing platforms, helping shape a consistent, intuitive experience across services. Requirements typically include substantial experience in UI or product design, strong knowledge of user-centered design, interaction design, visual systems, prototyping, and design tools such as Figma. Experience leading designers, managing design standards, and working with product, engineering, marketing, and business teams is expected. The successful candidate should be able to connect customer needs with platform strategy, communicate clearly in English and Japanese where required, make informed design decisions, and guide projects from discovery through delivery. Strategic thinking, leadership, attention to detail, and an understanding of large-scale digital products will be important.

About the employer

Rakuten Group, Inc. is a major Japanese technology and internet company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, fintech, mobile communications, digital content, travel, advertising, and online services. Its business model connects customers and merchants through the Rakuten membership, points, and data platforms. Rakuten is known for its international workforce and English-friendly corporate environment, while Japanese remains important in many domestic operations. The company encourages employees to work across business units and develop services that combine technology, customer insight, and commercial strategy. Roles in customer strategy and platform design contribute to improving experiences across Rakuten’s large and diverse digital ecosystem. Compensation commonly includes base salary, performance-related elements, and employee benefits, although the exact package depends on experience and employment terms.