UX Designer, Customer Strategy Department - Platform Strategy Supervisory Department (PFSD)

Role summary

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Rakuten is seeking a UX Designer for its Customer Strategy Department and Platform Strategy Supervisory Department. The role involves researching customer needs, defining user experiences, creating user flows and wireframes, developing prototypes, and collaborating with product, business, engineering, and design teams. Candidates should have professional UX or product-design experience, a strong portfolio, knowledge of user-centered design methods, and the ability to communicate effectively with diverse stakeholders. Experience with digital platforms, service design, usability testing, and tools such as Figma is advantageous. The successful candidate is expected to balance customer needs with business objectives, work independently, manage ambiguity, and help create consistent, intuitive experiences across Rakuten services.

About the employer

Rakuten Group, Inc. is a major Japanese internet and technology company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem of online shopping, fintech, mobile communications, digital content, travel, advertising, and other consumer and business services. Rakuten’s strategy connects these services through a shared membership program and loyalty-point platform, allowing customers to use one account and receive benefits across the ecosystem. The company has expanded internationally through partnerships, acquisitions, and technology investments, while continuing to develop its Rakuten Mobile network and digital platforms in Japan. Its workforce is multicultural, and many corporate roles use English alongside Japanese. Employees typically work in cross-functional teams involving product management, engineering, marketing, analytics, and operations. The company offers opportunities for professionals interested in large-scale digital products and customer-focused innovation.