E-commerce Manager - D2C Fulfillment Section, Commerce & Marketing Company (C&M)

Job Description

This role manages D2C e-commerce fulfillment within Rakuten’s Commerce & Marketing Company, coordinating order processing, inventory, delivery partners, customer experience, and operational improvements. Candidates are expected to have experience in e-commerce, fulfillment, logistics, merchandising, or related business operations, along with strong project coordination and communication skills. Familiarity with online retail platforms, data analysis, process optimization, and working with internal and external stakeholders is valuable. Business-level Japanese is likely important, while English may be useful in Rakuten’s international environment. The successful candidate should be commercially minded, detail-oriented, able to solve operational issues quickly, and comfortable managing multiple priorities in a fast-changing digital commerce business.

Company Info

Rakuten Group, Inc. is a major Japanese internet and technology company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, digital content, online travel, fintech, mobile communications, advertising, and professional sports. Its services are connected through the Rakuten membership and loyalty platform, allowing customers to earn and use Rakuten Points across different products. Rakuten’s Commerce & Marketing Company supports online shopping and merchant-focused services, helping businesses reach consumers and improve sales through digital platforms, logistics, data, and marketing solutions. The company has a large domestic presence and international operations, with a work culture that often combines Japanese business practices with global teams and English-language collaboration.

Destination Guide

Japan offers strong opportunities in e-commerce, technology, finance, logistics, tourism, manufacturing, healthcare, and education. Tokyo, on Honshu, is the main employment center, while Osaka, Nagoya, Fukuoka, Sapporo, and regional cities also have growing industries. Japanese culture values punctuality, politeness, teamwork, and attention to detail; workplaces may be hierarchical, although international companies are often more flexible. Cities provide excellent public transport, safety, convenience stores, restaurants, and healthcare, but housing and commuting costs can be high in Tokyo. Foreign workers generally need a work visa sponsored by an employer, with the appropriate status depending on the role and qualifications. Relocation usually involves arranging housing, residence registration, health insurance, a bank account, and possibly Japanese language support. Japan’s main islands are Honshu, Hokkaido, Kyushu, Shikoku, and Okinawa.