E-commerce Manager - D2C Fulfillment Section, Commerce & Marketing Company (C&M)

Role summary

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This role manages D2C e-commerce fulfillment within Rakuten’s Commerce & Marketing Company, coordinating order processing, inventory, delivery partners, customer experience, and operational improvements. Candidates are expected to have experience in e-commerce, fulfillment, logistics, merchandising, or related business operations, along with strong project coordination and communication skills. Familiarity with online retail platforms, data analysis, process optimization, and working with internal and external stakeholders is valuable. Business-level Japanese is likely important, while English may be useful in Rakuten’s international environment. The successful candidate should be commercially minded, detail-oriented, able to solve operational issues quickly, and comfortable managing multiple priorities in a fast-changing digital commerce business.

About the employer

Rakuten Group, Inc. is a major Japanese internet and technology company headquartered in Tokyo. Founded in 1997, it operates a broad ecosystem covering e-commerce, digital content, online travel, fintech, mobile communications, advertising, and professional sports. Its services are connected through the Rakuten membership and loyalty platform, allowing customers to earn and use Rakuten Points across different products. Rakuten’s Commerce & Marketing Company supports online shopping and merchant-focused services, helping businesses reach consumers and improve sales through digital platforms, logistics, data, and marketing solutions. The company has a large domestic presence and international operations, with a work culture that often combines Japanese business practices with global teams and English-language collaboration.