The Guest Services Agent welcomes guests, manages arrivals and departures, handles reservations and guest enquiries, provides local information, processes payments, and resolves service issues professionally. The role requires excellent spoken and written English, strong customer-service and communication skills, confidence using hotel reservation or property-management systems, accurate cash handling, and a polished, approachable manner. Previous front-office or hospitality experience is preferred, although motivated candidates with relevant service experience may be considered. The successful candidate is expected to work flexible shifts, including weekends and public holidays, remain calm under pressure, maintain professional standards, and consistently deliver the friendly, personalised service associated with Pullman hotels.
Pullman Auckland Hotel & Apartments is an upscale Accor property located near Auckland’s central business district, university precinct, and waterfront attractions. The hotel offers contemporary rooms, apartment-style accommodation, restaurants, meeting facilities, leisure amenities, and services for business and leisure travellers. Pullman is Accor’s premium, business-focused hospitality brand, combining stylish design, professional service, flexible workspaces, and local experiences. As part of Accor, the property benefits from an international network, employee training, career-development opportunities, and staff benefits that may include hotel discounts across participating properties. The Auckland team serves guests from New Zealand and around the world, making communication, cultural awareness, and dependable teamwork important. Guest Services Agents contribute directly to the arrival experience and overall guest satisfaction while working in a busy, service-led environment.
New Zealand offers strong opportunities in hospitality, tourism, customer service, healthcare, construction, agriculture, technology, and skilled trades. Auckland, on the North Island, is the country’s largest and most multicultural city, with excellent restaurants, beaches, events, and outdoor activities nearby. New Zealand culture is generally friendly, practical, inclusive, and respectful of Māori heritage and tikanga. Lifestyle benefits include clean surroundings, accessible nature, work-life balance, and a relaxed social atmosphere, although Auckland accommodation and transport can be expensive. International applicants usually need an appropriate work visa, such as an Accredited Employer Work Visa, Working Holiday Visa, or another eligible category; requirements depend on nationality, age, qualifications, and the employer’s accreditation. Candidates should confirm current rules through Immigration New Zealand. Relocating typically requires proof of employment, budgeting for housing and transport, arranging tax and banking details, and obtaining suitable health and travel insurance.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...