Porter

Job Description

The Porter supports guests with luggage, arrivals, departures, transportation, directions and general assistance throughout the hotel. The role typically requires customer service experience, a professional presentation, strong communication skills and the ability to work flexible shifts, including weekends and public holidays. A valid Australian work right, physical fitness for lifting luggage, reliable availability and a current driver’s licence may be advantageous. The successful candidate is expected to be warm, attentive, well organised and knowledgeable about Novotel Sydney on Darling Harbour, Sydney attractions and hotel services. They should work effectively with Front Office and other departments, handle guest requests promptly, maintain high service standards and represent Accor positively at all times.

Company Info

Novotel Sydney on Darling Harbour is an Accor hotel located in Pyrmont, close to Darling Harbour, the International Convention Centre Sydney, restaurants, entertainment and major city attractions. The hotel serves business travellers, conference guests, families and leisure visitors, offering accommodation, dining, events and guest services. Novotel is Accor’s internationally recognised midscale hotel brand, known for practical, comfortable stays and welcoming service for both business and leisure travellers. Accor is a global hospitality group operating hotels, resorts and residences across numerous countries and brands. Employees generally work in a multicultural environment with opportunities to develop careers across hotels, departments and destinations. In this role, the porter contributes directly to the guest experience by creating a helpful first and last impression and supporting smooth day-to-day hotel operations.

Destination Guide

Australia offers strong opportunities in hospitality, tourism, aged care, healthcare, construction, technology and regional services. Sydney provides an international, multicultural lifestyle, excellent public transport, beaches, restaurants and major cultural events, although housing and daily expenses can be high. Workplace culture generally values punctuality, direct communication, teamwork, safety and a healthy work-life balance. Australia is not a single resort island, but it includes island destinations such as Tasmania, Kangaroo Island and the Whitsundays. Most overseas workers need an appropriate visa, such as a Working Holiday visa, employer-sponsored visa or skilled visa; eligibility depends on nationality, qualifications, age and occupation. Before relocating, confirm work rights, tax, health insurance and accommodation arrangements. Sydney’s climate is generally mild, with warm summers and cooler winters. New arrivals should budget carefully, obtain a tax file number and understand local employment and award-rate requirements.