The Guest Service Agent provides welcoming, efficient service throughout the guest journey, including check-in and check-out, reservations, billing, answering enquiries, handling payments and resolving guest concerns. Candidates should have strong communication and customer-service skills, a professional and friendly manner, good attention to detail and confidence using hotel systems. Previous hotel, reception or hospitality experience is advantageous, although training may be provided. The role requires flexibility to work part time across mornings, evenings, weekends and public holidays. Candidates should be legally entitled to work in Australia and be comfortable working independently and as part of a busy, multicultural team.
Accor is a global hospitality group operating hotels, resorts and serviced residences across more than 100 countries. Its portfolio includes well-known brands such as Novotel, ibis, Mercure, Pullman, Sofitel and Fairmont, serving economy through luxury markets. Accor focuses on guest experience, responsible hospitality, employee development and creating inclusive workplaces. Novotel Melbourne South Wharf is a contemporary hotel located within Melbourne’s South Wharf precinct, close to the Melbourne Convention and Exhibition Centre, restaurants, shopping and the Yarra River. The property caters to business travellers, conference guests, tourists and local events. As part of Accor, employees may benefit from structured training, internal career opportunities and staff discounts across participating hotels and travel services.
Australia offers strong opportunities in hospitality, tourism, housekeeping, food and beverage, retail, healthcare, construction and technology, especially in Melbourne, Sydney, Brisbane, Perth and regional tourist destinations. Workplace culture is generally informal, punctual and team-oriented, with emphasis on customer service, safety and equal employment. Lifestyle varies from vibrant city living to beaches, national parks and regional communities, although rent and transport costs can be high. Common visa options include the Working Holiday Maker program for eligible passport holders, student visas with work limits, employer-sponsored visas and skilled migration pathways. Applicants must confirm eligibility, health insurance and work rights before accepting employment. Melbourne has excellent public transport and diverse food, arts and sporting scenes. New arrivals should budget for accommodation, tax, transport and everyday expenses and obtain a Tax File Number.
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