Concierge Supervisor

Job Description

The Concierge Supervisor leads the concierge and guest services team, ensuring a welcoming, efficient and personalised experience for guests. Requirements typically include previous experience in concierge, front office or luxury hotel operations, strong knowledge of Melbourne attractions and transport, excellent communication skills, and confidence supervising a team. The successful candidate is expected to be professional, organised and highly attentive to detail, while handling guest requests, recommendations, bookings, luggage assistance and service recovery. Flexibility to work weekends, public holidays and varied shifts is important. Experience with hotel systems, a polished presentation and a genuine interest in delivering luxury hospitality are also valued.

Company Info

Hotel Chadstone Melbourne – MGallery Collection is a luxury Accor property located within the Chadstone shopping and lifestyle precinct in Melbourne. The hotel combines contemporary design, upscale accommodation, premium dining, wellness facilities and attentive guest services. As part of MGallery, Accor’s collection of distinctive boutique hotels, it aims to provide memorable stays shaped by local character, personalised service and thoughtful experiences. Accor is a global hospitality group operating hotels, resorts and residences across many countries and brands, including Sofitel, Novotel, Pullman and MGallery. Employees generally benefit from an international working environment, professional development opportunities and access to Accor’s staff travel and hotel discount programs, subject to eligibility and local conditions.

Destination Guide

Australia offers strong opportunities in hotels, tourism, restaurants, events, retail and customer service, particularly in Melbourne, Sydney, Brisbane, Perth and resort regions. Workplace culture is generally professional but approachable, with emphasis on teamwork, punctuality, guest care and workplace safety. Melbourne has a lively food, arts and sports scene, excellent public transport and a multicultural lifestyle, although rent and living costs can be high. International applicants need the correct visa: options may include employer-sponsored visas, skilled visas, working holiday visas or student visas with work rights. Requirements vary by nationality, occupation and experience, so applicants should check the Australian Department of Home Affairs website. Relocating usually involves securing a visa, arranging accommodation, obtaining a tax file number and opening a local bank account. Healthcare access depends on visa status and reciprocal agreements, so appropriate insurance is recommended.