Telephone Operator

Job Description

The Telephone Operator manages the hotel switchboard, answers and transfers calls, records messages, and provides accurate information about hotel services and facilities. The role may also involve handling guest requests, coordinating with departments, and responding promptly to emergencies. Candidates should have clear spoken English, a polite telephone manner, good listening and communication skills, and basic computer knowledge. Previous experience in a hotel, call centre, or guest-service position is usually preferred. The successful candidate is expected to remain calm under pressure, protect guest confidentiality, maintain accurate records, and deliver professional service in line with Rixos standards. Knowledge of additional languages and familiarity with hotel systems would be an advantage.

Company Info

Rixos Gulf Hotel Doha is a luxury beachfront resort in Doha, Qatar, operating under the Rixos brand and Accor’s international hospitality network. The hotel combines upscale accommodation with restaurants, lounges, leisure facilities, wellness services, and extensive guest experiences influenced by Arabian hospitality. It serves leisure travellers, families, business visitors, and event guests, with a strong focus on high-quality service and memorable stays. As part of a global hospitality group, the property offers employees exposure to international operating standards, multicultural teams, and career development opportunities across hotel departments. Its location in Doha provides access to the city’s cultural attractions, shopping areas, business districts, and waterfront. Benefits for eligible roles commonly include staff accommodation or an allowance, meals, transportation, healthcare, annual leave, and return airfare, although the exact package depends on the contract.

Destination Guide

Qatar is a compact Gulf country rather than an island, with Doha as its main employment and lifestyle centre. Hospitality offers opportunities in hotels, resorts, restaurants, events, tourism, and guest services, particularly for candidates with strong English, customer-service experience, and additional languages. The culture blends Islamic traditions with a modern international outlook, so modest dress, respectful behaviour, and awareness of Ramadan customs are important. Life is comfortable but hot for much of the year; air-conditioned malls, beaches, museums, cafés, and desert excursions are popular. Employers normally arrange a work visa and residence permit after hiring, with medical checks and document attestation often required. Confirm accommodation, transport, insurance, annual leave, and contract terms before relocating. Doha has reliable infrastructure, taxis, and public transport, but living costs vary considerably depending on employer benefits and personal spending.