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Guest Service Agent

Australia The Sebel Sydney Martin Place Approximately AUD $58,000–$68,000 per year plus superannuation, depending on experience and applicable penalty rates*
Job Description

The Guest Service Agent supports smooth guest arrivals, stays and departures at The Sebel Sydney Martin Place. Responsibilities typically include check-in and check-out, reservations and billing assistance, handling guest requests, answering enquiries, coordinating with housekeeping and maintenance, and maintaining accurate records. Candidates are expected to have excellent communication and customer-service skills, a professional presentation, strong attention to detail and the ability to remain calm in a busy environment. Previous hotel or front-office experience is desirable, along with computer literacy and familiarity with hotel systems. Availability for rotating shifts, including weekends and public holidays, is generally required. A positive attitude, local area knowledge and the legal right to work in Australia are also important.

Company Info

The Sebel Sydney Martin Place is an upscale serviced-apartment property located in the heart of Sydney’s central business district. It forms part of Accor, a major international hospitality group operating hotels, resorts and serviced residences across numerous brands and destinations. The Sebel brand focuses on spacious apartment-style accommodation, combining the independence of a residence with professional hotel services. The Sydney Martin Place property caters to business travellers, leisure guests and longer stays, offering convenient access to offices, restaurants, shopping, transport and major city attractions. Accor promotes guest-focused service, professional development, inclusion and responsible hospitality. Employees typically work in a multicultural environment and may benefit from the group’s training, career-development opportunities and global mobility programs.

Destination Guide

Australia is an island nation with strong employment opportunities in hospitality, tourism, retail, healthcare, construction, technology and agriculture. Major cities such as Sydney, Melbourne, Brisbane and Perth offer the broadest range of hotel and customer-service roles, although living costs—especially in Sydney—are high. Australian workplace culture is generally informal, punctual and team-oriented, with emphasis on safety, equality, reliable service and clear communication. The lifestyle includes beaches, outdoor activities, diverse food and a multicultural community, but distances between cities are substantial. International applicants need a visa allowing work, such as a Working Holiday visa, employer-sponsored visa or another eligible skilled pathway. Requirements vary by nationality, occupation and age, so applicants should check the Australian Department of Home Affairs. Before relocating, budget for accommodation, transport, health cover, tax registration and an Australian bank account.