The Reservations Agent manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. The role typically requires previous experience in hotel reservations, front office or customer service, good knowledge of Spanish and English, and confidence using hotel booking software such as Opera. Additional languages are advantageous. The candidate is expected to provide accurate, friendly and prompt service, understand room types and hotel facilities, follow Accor standards, protect guest information and identify opportunities to upsell rooms or packages. Strong organisation, attention to detail, teamwork and flexibility for shifts, weekends and public holidays are important.
Novotel Barcelona City is part of Novotel, Accor’s international midscale hotel brand, designed for business and leisure travellers seeking practical, comfortable accommodation. The hotel is located in Barcelona and offers contemporary rooms, dining facilities, meeting spaces and views across the city. Accor operates a large global network of hotels and hospitality businesses, with brands ranging from economy to luxury. Its teams focus on welcoming guests, delivering consistent service and creating positive experiences while supporting professional development and internal mobility. Employees may benefit from Accor’s international environment, training opportunities, staff travel programmes and brand standards. Novotel generally promotes friendly, efficient service, responsible hospitality and collaboration between departments such as reservations, front office, food and beverage, housekeeping and sales.
Spain’s main island destinations are the Balearic Islands, including Mallorca, Ibiza and Menorca, and the Canary Islands, including Tenerife, Gran Canaria, Lanzarote and Fuerteventura. Tourism creates regular opportunities in hotels, reservations, restaurants, housekeeping, events, entertainment and guest services, with seasonal recruitment especially common before summer. Island culture combines Spanish traditions with Mediterranean or Atlantic influences, local festivals, outdoor dining and a relaxed social lifestyle. Living costs and accommodation can be high in popular resorts, so staff housing or employer support is worth checking. EU, EEA and Swiss citizens can work without a visa but must register locally. Non-EU applicants generally need a job offer and work permit arranged with the employer. Relocation planning should include accommodation, healthcare registration, transport and Spanish language basics.
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