AYUDANTE DE RECEPCION POLIVALENTE

Job Description

The Ayudante de Recepción Polivalente supports the front desk and provides a welcoming, efficient service to hotel guests. Typical responsibilities include check-in and check-out, handling reservations and payments, answering telephone and email enquiries, providing local information, resolving guest requests, and coordinating with housekeeping and other departments. Candidates are expected to have strong communication and customer-service skills, a professional appearance, flexibility to work shifts, weekends and holidays, and basic computer knowledge. Spanish and English are generally required; additional languages are an advantage. Previous hotel reception or hospitality experience is preferred, although motivated candidates with transferable customer-service experience may be considered. Reliability, teamwork, organisation and a calm approach during busy periods are important.

Company Info

ibis Styles Barcelona Centre is part of ibis Styles, Accor’s economy-design hotel brand, known for friendly service, creative interiors and practical accommodation with distinctive local character. The hotel is located in Barcelona and serves leisure travellers, business guests and visitors exploring the city. Accor is a major international hospitality group operating thousands of hotels, resorts and residences worldwide under brands including ibis, Novotel, Mercure, Pullman and Fairmont. Employees typically work in a multicultural environment with opportunities for training, internal mobility and career development across the group. The Barcelona Centre property focuses on comfortable stays, efficient operations and a welcoming guest experience. As with many Accor hotels, the role may include access to staff benefits and discounted stays, subject to local policy and employment conditions.

Destination Guide

Spain’s main island destinations include the Balearic Islands—Mallorca, Menorca, Ibiza and Formentera—and the Canary Islands, including Tenerife, Gran Canaria, Lanzarote and Fuerteventura. Tourism creates regular opportunities in hotels, restaurants, reception, housekeeping, entertainment, transport and activities, with the strongest demand during spring and summer. Island life offers beaches, outdoor sports, relaxed social communities and distinctive regional food and festivals. Popular areas can be expensive, particularly for accommodation during peak season, so securing staff housing or arranging accommodation early is advisable. EU, EEA and Swiss citizens can work in Spain with registration and a Spanish identification number. Non-EU applicants generally need an employer-sponsored work permit before starting employment. Spanish is useful for daily life and customer service, while English and German are valuable in many resorts. Barcelona, the location of this position, is on mainland Spain rather than the islands.