The Hotel Reservations Agent manages room bookings, amendments, cancellations and guest enquiries for Novotel Queenstown Lakeside. Requirements typically include previous reservations, hotel, travel or customer-service experience, strong communication skills, attention to detail and confidence using reservation or property-management systems. The candidate should be organised, commercially aware and able to recommend suitable room types, packages and upgrades while maintaining accurate records. Fluency in English and the legal right to work in New Zealand are expected. Flexibility to work varied shifts, weekends and public holidays may be required. The successful candidate is expected to deliver warm, efficient service, meet booking and revenue targets, follow Accor standards and work collaboratively with the front-office and commercial teams.
Accor is a major international hospitality group operating hotels, resorts and serviced residences across a wide range of brands, including Novotel, ibis, Mercure, Pullman and Sofitel. The company serves business and leisure travellers and offers accommodation, food and beverage, meetings, wellness and loyalty services. Novotel Queenstown Lakeside is located near the town centre and Lake Wakatipu, providing convenient access to Queenstown’s restaurants, attractions and outdoor activities. As part of Accor, the hotel follows global service and operational standards while reflecting the character of its destination. Employees may benefit from training, internal development opportunities, staff rates and access to the Accor Live Limitless programme. The organisation generally values genuine hospitality, teamwork, inclusion, professionalism and creating memorable guest experiences.
New Zealand consists mainly of the North and South Islands, with smaller surrounding islands. Hospitality, tourism, retail, healthcare, construction, agriculture, technology and trades offer employment opportunities, especially in Auckland, Wellington, Christchurch, Queenstown, Rotorua and regional resort areas. Queenstown has strong demand in hotels, restaurants, adventure tourism and seasonal roles, although housing can be expensive. New Zealand culture is generally friendly, informal and diverse, with strong Māori influence and an emphasis on outdoor recreation, work-life balance and environmental care. The lifestyle includes hiking, beaches, skiing, cycling and water sports. Most overseas workers need an appropriate visa, such as a Working Holiday Visa, Accredited Employer Work Visa or residence pathway; eligibility depends on nationality, age, occupation and employer accreditation. Arrange a job offer, visa, tax number, bank account, accommodation and health insurance before relocating. Check Immigration New Zealand for current requirements.
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