Front Office Manager

Job Description

The Front Office Manager oversees reception and guest services, ensuring efficient arrivals, departures, reservations support, billing accuracy and prompt resolution of guest concerns. Candidates are generally expected to have hotel front-office experience, previous supervisory or management responsibility, strong communication skills and sound knowledge of hospitality systems such as OPERA. The role requires professional presentation, confident leadership and the ability to remain calm during busy periods. Flexibility to work varied shifts, including weekends and public holidays, is essential. Accor also values a genuine service attitude, teamwork, commercial awareness and the ability to coach colleagues while maintaining brand and operational standards.

Company Info

Batman’s Hill on Collins is an established Accor hotel located near Southern Cross Station in Melbourne’s central business district. The property provides accommodation, dining and event services for business and leisure travellers, with convenient access to the city, transport links, shopping and major attractions. It operates within Accor, one of the world’s largest hospitality groups, whose portfolio includes economy, midscale, premium and luxury hotel brands across many countries. Accor places strong emphasis on guest satisfaction, professional service, teamwork, career development and responsible hospitality. Employees may also benefit from group-wide learning opportunities, staff accommodation discounts and travel or hotel privileges, depending on local terms and eligibility.

Destination Guide

Australia offers opportunities across hotels, resorts, restaurants, tourism, healthcare, construction, technology and skilled trades, with Melbourne particularly strong in hospitality, events, education and business services. Its culture is generally informal, multicultural and outdoors-oriented, with an emphasis on work-life balance, punctuality and friendly but professional communication. Melbourne has excellent public transport, cafés, sport, arts and diverse neighbourhoods, although rent and everyday costs can be high. Australia is not one island but a country and continent made up of the mainland and surrounding islands. Visa options include employer-sponsored visas, skilled migration, working holiday visas and student visas; eligibility depends on nationality, occupation, qualifications and English ability. Secure the correct work rights before starting employment. New arrivals should budget for housing, transport, health insurance and tax, and may need an Australian bank account and tax file number. Regional areas can offer different opportunities and migration incentives.