Guest Service Agent

Job Description

The Guest Service Agent welcomes guests, manages check-in and check-out, processes payments, handles reservations and enquiries, responds to requests, and helps resolve concerns professionally. Candidates should have strong communication and customer-service skills, a friendly and reliable approach, good attention to detail, and the ability to remain calm during busy periods. Previous hotel, reception, or customer-facing experience is helpful, while knowledge of hotel systems and payment procedures is advantageous. The role requires flexibility to work rotating shifts, including mornings, evenings, weekends, and public holidays. Candidates are expected to represent Mercure professionally, provide accurate information, support other departments, and create a positive guest experience.

Company Info

Mercure Brisbane Spring Hill is part of Mercure, a midscale hotel brand within Accor, one of the world’s leading hospitality groups. The hotel is located in Brisbane’s Spring Hill district, close to the city centre, transport links, business areas, dining, and local attractions. Mercure properties aim to combine dependable international hospitality standards with a strong sense of local character. Accor operates hotels, resorts, and serviced residences across many countries and offers brands ranging from economy to luxury. Employees may benefit from structured training, international career opportunities, staff accommodation or travel-related benefits where available, and discounts across participating Accor properties. At property level, the team focuses on welcoming leisure and business travellers, maintaining comfortable facilities, and delivering efficient, friendly service throughout the guest journey.

Destination Guide

Australia offers opportunities in hospitality, tourism, healthcare, construction, education, technology, agriculture, and skilled trades. Brisbane has a warm subtropical climate, an outdoor lifestyle, strong café and dining culture, and access to beaches, national parks, and the Gold Coast. Australian workplaces generally value punctuality, direct communication, teamwork, workplace safety, and a healthy work-life balance. Rent and living costs vary, with Brisbane generally cheaper than Sydney but still requiring careful budgeting. Visa options include employer-sponsored skilled visas, student visas, and Working Holiday visas for eligible nationalities; conditions, age limits, and work rights differ by visa. Applicants should check current requirements through the Australian Department of Home Affairs. Relocation planning should include health insurance, tax registration, banking, accommodation, and recognition of qualifications where relevant.