Room Attendant

Job Description

The Room Attendant is responsible for cleaning and servicing guest bedrooms, bathrooms, and public areas to Mercure’s quality standards. Duties include changing linen, replenishing amenities, removing rubbish, reporting maintenance issues, and respecting guest privacy. Candidates should be reliable, physically fit, well organised, and able to work efficiently while maintaining attention to detail. Previous hotel or cleaning experience is useful but may not be essential. The role requires a professional attitude, good communication, flexibility to work weekends and public holidays, and the legal right to work in New Zealand. Applicants should be comfortable working independently and as part of a housekeeping team in a busy resort environment.

Company Info

Mercure Queenstown Resort is a hotel located in Queenstown, New Zealand, overlooking Lake Wakatipu and the surrounding Southern Alps. It operates under Mercure, an internationally recognised midscale hotel brand within Accor, one of the world’s largest hospitality groups. Mercure properties aim to combine dependable service and comfortable accommodation with a strong sense of local character. The Queenstown resort serves leisure travellers, tour groups, and business guests, offering accommodation, dining, meeting facilities, and scenic resort amenities. Employees typically work in a multicultural hospitality environment with opportunities to develop experience across housekeeping, food and beverage, front office, and hotel operations. Accor may also provide access to group training, internal career pathways, and employee benefits, subject to local employment terms and eligibility.

Destination Guide

New Zealand is an island nation made up mainly of the North and South Islands, with Queenstown on the South Island. Tourism, hotels, restaurants, adventure activities, construction, healthcare, agriculture, and technology provide many employment opportunities. Workplace culture is generally friendly, practical, and team-oriented, with emphasis on reliability, respectful communication, and work-life balance. Queenstown offers spectacular scenery, skiing, hiking, cycling, and outdoor recreation, but accommodation can be expensive and competition for rentals is strong. Public transport is available, although a car can be useful outside central areas. Visa options include Working Holiday visas for eligible nationalities and ages, while longer-term employment may require an Accredited Employer Work Visa supported by an approved employer and qualifying job offer. Check Immigration New Zealand for current requirements. Plan for health insurance, proof of funds, tax registration, and suitable accommodation before relocating.