Villa Host

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Villa Host welcomes guests, manages villa arrivals and departures, provides personalised assistance, coordinates requests with housekeeping, food and beverage, engineering and concierge teams, and helps create a smooth luxury stay. Candidates should have previous experience in guest services, front office, concierge or hotel operations, strong spoken English, good communication skills and a polished service attitude. Knowledge of Thai and other languages is advantageous. The role requires flexibility for shifts, weekends and public holidays, attention to detail, discretion, problem-solving ability and confidence handling guest concerns. The successful candidate is expected to anticipate guest needs, maintain MGallery service standards and represent Avista Hideaway professionally at all times.

About the employer

Avista Hideaway Phuket Patong - MGallery is an upscale Accor hotel located on a wooded hillside near Patong, Phuket. Operating under the MGallery Hotel Collection, the property combines boutique-style design, local character and personalised hospitality with the systems and international standards of Accor. The resort offers guest rooms, suites and villas, along with restaurants, bars, pools, wellness facilities and views toward the Andaman Sea. Its location provides a quieter retreat while remaining within reach of Patong’s beaches, dining and entertainment. Team members work in a multicultural environment serving leisure travellers, couples, families and international visitors. As an MGallery property, the hotel places emphasis on memorable experiences, storytelling, thoughtful service and attention to individual guest preferences. Benefits may include service charge, staff meals, uniforms, training and employee rates, depending on the employment package.