The Guest Service Manager will oversee guest relations and daily front-office service, ensuring a welcoming, efficient and personalized experience. Responsibilities typically include handling guest requests and complaints, coordinating with housekeeping, food and beverage, transportation and other departments, monitoring satisfaction, supporting VIP arrivals and maintaining service standards. Fluency in Arabic and English is expected, while Thai or additional languages may be advantageous. Candidates should have previous experience in guest relations, front office or hotel operations, preferably in an upscale or international resort. Strong communication, problem-solving, leadership and organizational skills are essential. The successful candidate is expected to be professional, culturally sensitive, service-focused, flexible with shifts and confident working in a busy resort environment.
Avista Hideaway Phuket Patong - MGallery is an upscale hillside resort in Phuket, Thailand, operated under Accor’s MGallery collection. The property combines contemporary resort facilities with a boutique, design-led identity and a strong emphasis on personalized hospitality. Located near Patong while offering a quieter hideaway setting, it serves leisure travelers, couples, families and international guests. Typical facilities include guest rooms and suites, restaurants and bars, pools, wellness services, meeting areas and guest activities. MGallery hotels are positioned around distinctive local character, thoughtful design and memorable service rather than a standardized experience. As part of Accor, the resort benefits from international operating systems, training opportunities, employee benefits and career mobility across a global hospitality network. Service roles require close teamwork, cultural awareness and consistent attention to detail.
Phuket is Thailand’s largest island and a major tourism and hospitality hub, offering jobs in hotels, restaurants, bars, spas, property management, diving, transportation and tourism sales. Patong is lively and international, while areas such as Kata, Kamala and Phuket Old Town provide a more relaxed lifestyle. Thai culture values respect, politeness, modesty and saving face; learning basic Thai phrases is helpful. Living costs vary, with accommodation, transport and imported goods costing more in tourist areas. Beaches, island trips, markets, temples and outdoor activities are central to daily life. Foreign employees generally need an employer-sponsored Non-Immigrant B visa and work permit before working legally; requirements and procedures should be confirmed with the employer and Thai authorities. Relocation planning should include housing, healthcare, insurance, banking and rainy-season considerations. Arabic-speaking hospitality professionals may find opportunities in resorts serving Middle Eastern and international travelers.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...