Front Office All Rounder

Job Description

The Front Office All Rounder welcomes guests, manages check-in and check-out, handles reservations, processes payments, answers enquiries and supports general hotel operations. The role may also involve assisting with food and beverage service or other departments during busy periods. Candidates should have strong customer-service and communication skills, a professional presentation, basic computer confidence and the ability to work accurately under pressure. Previous hotel or front-office experience is helpful, although hospitality experience and a positive attitude may also be considered. Flexibility is essential, as shifts can include mornings, evenings, weekends and public holidays. The successful candidate is expected to be reliable, team-oriented, approachable and committed to creating a smooth guest experience.

Company Info

ibis is Accor’s internationally recognised economy hotel brand, offering practical, comfortable and affordable accommodation for business and leisure travellers. Its hotels focus on friendly service, efficient operations and a relaxed atmosphere, often supported by restaurants, bars, meeting facilities and 24-hour guest assistance. ibis Mackay is located in Mackay, Queensland, and serves visitors to the city, the Whitsunday region and surrounding mining and agricultural areas. As part of Accor, the hotel benefits from the resources, training opportunities and employee programs of one of the world’s largest hospitality groups. Accor operates hotels, resorts and residences across many countries and manages well-known brands at different market levels. Working at ibis can provide valuable experience in front office, guest services and broader hotel operations, with potential pathways to roles within Accor in Australia or internationally.

Destination Guide

Australia is a large island country with job opportunities in hospitality, tourism, healthcare, construction, agriculture, mining and professional services. Mackay offers a relaxed regional lifestyle, warm weather, beaches, national parks and access to the Great Barrier Reef, while employment is also influenced by nearby mining and agricultural industries. Australian workplaces are generally multicultural, practical and safety-focused, with direct communication and strong expectations around punctuality and customer service. Living costs vary, but rent, transport and groceries can be significant; Mackay is usually less expensive than Sydney or Melbourne. International workers need the correct visa, such as a Working Holiday visa, employer-sponsored visa or another eligible work visa. Check current requirements with the Australian Department of Home Affairs before travelling. Plan for flights, accommodation, tax-file registration, banking, health insurance and local transport. Relocation is easier with confirmed employment and temporary housing arranged in advance.