People & Culture Coordinator

Job Description

The People & Culture Coordinator supports the hotel’s human resources function, including recruitment, onboarding, employee records, workplace administration, training coordination, staff engagement and general employee support. The role typically requires previous experience in human resources, administration or hospitality, strong organisational skills, confidence using computer systems and excellent written and verbal communication. Familiarity with Australian employment practices, confidentiality and workplace compliance is advantageous. The successful candidate is expected to be approachable, professional, discreet and responsive, while helping create a positive team culture. Experience in a hotel or customer-service environment, along with the ability to manage competing priorities and work collaboratively with department leaders, would be highly valued.

Company Info

Novotel Surfers Paradise is an Accor hotel located in the heart of Surfers Paradise on Queensland’s Gold Coast. The property welcomes leisure and business travellers and benefits from its proximity to beaches, restaurants, shopping, entertainment venues and conference facilities. As part of Accor, one of the world’s leading hospitality groups, the hotel operates within an international network of brands and provides opportunities for career development, training and mobility. Accor places strong emphasis on guest experience, inclusion, responsible hospitality and team member wellbeing. The People & Culture team supports employees throughout their employment journey, from recruitment and onboarding to engagement, learning and workplace relations. Working at the hotel would suit someone interested in building a hospitality-based human resources career in a busy, multicultural and guest-focused environment.

Destination Guide

Australia is a large country rather than a single island, and Surfers Paradise is on the Gold Coast in Queensland. Hospitality, tourism, events, retail, healthcare, construction and professional services provide employment opportunities, with seasonal demand often increasing during holidays and major events. Australian workplace culture is generally friendly, direct and team-oriented, with strong expectations around punctuality, safety, equality and professional conduct. The Gold Coast offers beaches, warm weather, outdoor activities, public transport and a relaxed lifestyle, although rent and living costs can be high. Common visa options include employer-sponsored visas, skilled visas and working holiday visas, subject to eligibility and changing government rules. Candidates should verify requirements through the Australian Department of Home Affairs. Before relocating, budget for accommodation, transport, health insurance and initial living expenses, and confirm work rights and any employer sponsorship arrangements.