The Guest Relation Agent welcomes guests, supports check-in and check-out, handles enquiries and complaints, coordinates special requests, and helps ensure a smooth luxury guest experience. Candidates typically need previous experience in guest relations, front office, or a similar hospitality position, along with strong communication and customer-service skills. Fluency in English is generally required; Arabic or other languages are advantageous. The role demands a polished appearance, cultural awareness, attention to detail, confidence in resolving issues, and flexibility to work shifts, weekends, and public holidays. Familiarity with hotel systems and experience in an upscale or resort environment would be beneficial.
Rixos Premium Saadiyat Island is a luxury all-inclusive resort in Abu Dhabi operated under the Rixos brand, part of Accor. Located on Saadiyat Island, the resort combines premium accommodation, restaurants, entertainment, wellness facilities, and beach experiences in an upscale setting. Rixos properties are known for lively hospitality, personalized service, and a broad range of dining and leisure activities. As part of Accor, the hotel benefits from an international network, structured training, career-development opportunities, and employee benefits that may vary by position and employment contract. The resort serves leisure travelers, families, couples, and guests seeking a high-end beach holiday. Employees are expected to deliver warm, attentive service while maintaining professional standards and reflecting the multicultural character of Abu Dhabi.
The United Arab Emirates is not one island but a federation of seven emirates, with Abu Dhabi offering strong opportunities in luxury hotels, tourism, aviation, retail, healthcare, construction, finance, and technology. Saadiyat Island is known for beaches, museums, resorts, and a relaxed upscale lifestyle, while central Abu Dhabi provides shopping, dining, parks, and city services. The culture is welcoming and multicultural, but visitors and residents should respect Islamic traditions, local dress expectations, and laws concerning public behavior. The climate is sunny and very hot for much of the year, so air-conditioned workplaces and transport are important. Employers commonly arrange an employment visa, medical testing, Emirates ID processing, and sometimes accommodation or transport. Candidates should confirm contract terms, benefits, probation rules, and recruitment costs before relocating. English is widely used, while Arabic is an advantage.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...