The Guest Relation Officer supports a welcoming, memorable guest experience by assisting with arrivals, departures, inquiries, complaints, special requests, and coordination with hotel departments. Candidates should have hospitality or customer-service experience, strong communication skills, a friendly and professional manner, and the ability to remain calm under pressure. Knowledge of English is expected; Indonesian and additional languages are advantageous. The role requires flexibility for shifts, weekends, holidays, and daily-worker scheduling. The successful candidate is attentive, well-presented, culturally aware, and comfortable working in a lively lifestyle-hotel environment while consistently reflecting the hotel’s service standards.
25hours Hotel Jakarta The Oddbird is a lifestyle hotel operated under Accor’s 25hours Hotels brand. Located in Jakarta, Indonesia, the property is designed around a distinctive, creative personality rather than a conventional business-hotel style. The brand is known for playful interiors, memorable storytelling, relaxed service, social restaurants and bars, and an atmosphere that appeals to both local guests and international travellers. The Oddbird concept adds an individual Jakarta identity to the 25hours experience, encouraging employees to deliver warm, expressive and personal hospitality. As part of Accor, the hotel benefits from an international network, structured training opportunities and established service practices, while still allowing the property to maintain a strong local character.
Jakarta is on Java, Indonesia’s main economic and cultural island, and offers opportunities in hotels, restaurants, tourism, retail, technology, finance and creative industries. The city is energetic and diverse, with excellent dining, shopping, museums, nightlife and access to nearby destinations such as Bandung and the Thousand Islands. Daily life can be fast-paced, crowded and humid, while housing, transport and food costs vary widely by neighbourhood. Indonesian is the everyday language; English is useful in international hotels. Foreign workers generally need employer sponsorship and the appropriate work and stay permits before starting employment; tourist visas do not permit regular work. Relocation planning should include a signed contract, permit support, accommodation, health insurance, transport arrangements and realistic budgeting. Local customs value politeness, modesty, punctuality and respect for religious diversity.
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