Guest Experience Shift Leader – Driveway

Job Description

The Guest Experience Shift Leader – Driveway oversees the hotel’s driveway and arrival experience, coordinating doormen, bell staff, valet services and guest requests during each shift. The role typically requires previous experience in hotel front office, guest services, concierge, valet or a similar customer-facing environment, along with strong communication and leadership skills. A current driver’s licence and confidence handling vehicles may be required. The successful candidate is expected to lead by example, maintain professional grooming and presentation, manage guest arrivals and departures efficiently, resolve concerns courteously, support luggage and transport arrangements, and work flexibly across weekends, evenings and public holidays. Knowledge of Melbourne and a genuine hospitality mindset are highly valued.

Company Info

Sofitel Melbourne On Collins is a luxury Accor hotel located on Collins Street in the heart of Melbourne’s central business and shopping district. The hotel combines French-inspired elegance with contemporary Australian hospitality and serves business travellers, leisure guests, event attendees and international visitors. Its services include accommodation, restaurants and bars, meeting and event facilities, concierge and guest services. Sofitel is Accor’s luxury brand, known for blending local culture with French art de vivre, refined design and personalised service. As part of Accor, the hotel offers employees access to an international hospitality network, professional development opportunities and benefits that may include staff accommodation rates, dining discounts and recognition programs. The role supports the hotel’s first and last impressions by ensuring arrivals, departures and driveway operations are welcoming, smooth and well organised.

Destination Guide

Australia offers strong employment opportunities in hotels, restaurants, tourism, events, healthcare, construction, technology and skilled trades, with Melbourne being a major centre for hospitality and business. Australian workplaces generally value punctuality, teamwork, direct communication, safety and inclusive treatment. Melbourne has excellent cafés, arts, sport, public transport and diverse neighbourhoods, although rent and living costs can be high. Employees usually receive minimum legal pay, superannuation and penalty rates where applicable; hospitality shifts may include nights, weekends and public holidays. Visa options include the Working Holiday Maker programs for eligible young travellers, employer-sponsored visas for qualified applicants, and student visas with regulated work rights. Applicants should confirm current eligibility, health and character requirements through the Australian Department of Home Affairs. Relocating typically requires a tax file number, Australian bank account, suitable accommodation and health insurance arrangements.