Reservations Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservations Agent manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. Candidates should have previous experience in hotel reservations, front office or a similar guest-service role, along with good knowledge of reservation procedures and hotel systems. Strong communication skills, professional telephone manner, attention to detail and confidence using English are expected. Familiarity with Opera or another property-management system is advantageous. The successful candidate should be organised, commercially aware and able to recommend suitable room types, packages and rates while maintaining accurate records. Flexibility for shifts, weekends and public holidays, plus a genuine commitment to guest satisfaction, is typically required.

About the employer

Mövenpick Resort Al Marjan Island is an upscale beachfront resort operated under the Mövenpick brand, part of Accor, one of the world’s leading hospitality groups. Located on Al Marjan Island in Ras Al Khaimah, the resort caters to leisure travellers, families, couples, groups and business guests. Its offering typically includes contemporary rooms and suites, restaurants and bars, swimming pools, spa and wellness facilities, meeting spaces and access to the Arabian Gulf coastline. Mövenpick is recognised for combining Swiss-inspired hospitality with local character, attentive service and high-quality food and beverage experiences. As an Accor property, employees may benefit from structured training, international career opportunities and group-wide staff programmes. The resort environment is fast paced and multicultural, making it suitable for candidates who enjoy guest contact, teamwork and working in a destination hotel.