Bellman

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Bellman welcomes guests, assists with luggage, escorts them to rooms, explains hotel facilities, and supports arrivals and departures. The role also includes arranging transportation, responding to guest requests, maintaining the lobby area, and coordinating with Front Office, Housekeeping, and other departments. Candidates should have good communication and customer-service skills, a pleasant and professional manner, physical ability to handle luggage, and flexibility to work shifts, weekends, and public holidays. Previous hotel or guest-service experience is helpful, while knowledge of English and Malay is advantageous. The successful candidate is expected to be attentive, well-groomed, dependable, and committed to creating a warm Mercure guest experience.

About the employer

Mercure Living Putrajaya is part of Accor, a major international hospitality group operating hotels, resorts, and serviced-living properties worldwide. The Mercure brand focuses on comfortable stays connected to the character and culture of each destination, combining reliable international standards with a local sense of place. Located in Putrajaya, Malaysia’s planned administrative capital, the property serves business travelers, government visitors, families, and longer-stay guests. As an Accor hotel, it typically provides structured operating procedures, professional training, employee benefits, and opportunities to develop within a global hospitality network. The hotel environment emphasizes guest satisfaction, teamwork, efficient service, and respectful interactions with visitors from different backgrounds.