The Executive Lounge Agent welcomes guests, manages lounge operations, handles check-ins and check-outs, provides information, coordinates requests, and maintains high standards of hospitality. Candidates should have experience in hotel front office, guest relations, or lounge service, with strong communication and interpersonal skills. Fluency in English is generally expected; knowledge of Malay or other languages is an advantage. The role requires a polished appearance, attention to detail, computer literacy, flexibility to work shifts, weekends, and public holidays, and the ability to resolve guest concerns professionally. The successful candidate is expected to deliver personalized service, protect guest confidentiality, work well with other departments, and represent Novotel positively.
Novotel Johor Bahru City Centre is a contemporary midscale hotel located in the heart of Johor Bahru, Malaysia, close to shopping, dining, entertainment, and the Malaysia-Singapore Causeway. It is part of Novotel, an internationally recognized hotel brand operated within the Accor group. Novotel properties typically focus on comfortable accommodation, practical facilities, welcoming service, and experiences suited to business and leisure travelers. The hotel serves local guests, international visitors, families, and corporate customers, with services that may include restaurants, meeting spaces, guest lounges, and front-office support. Working for the property offers exposure to international hospitality standards, multicultural guests, and Accor’s broader service and training environment. Benefits and career development opportunities depend on the employment contract and local company policies.
Malaysia offers varied hospitality opportunities in hotels, resorts, restaurants, tourism, retail, and events. Major employment centers include Kuala Lumpur, Johor Bahru, Penang, Langkawi, Kota Kinabalu, and Malacca. Johor Bahru is urban, affordable compared with Singapore, and strongly influenced by cross-border travel. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous traditions reflected in food, festivals, language, and daily life. The lifestyle combines modern shopping and public transport with beaches, rainforests, islands, and excellent cuisine. Foreign workers normally need an employer-sponsored work authorization, such as an Employment Pass or relevant sector permit; requirements vary by nationality, salary, role, and employer. Do not work on a tourist entry. Applicants should confirm sponsorship, contract terms, accommodation, healthcare, taxes, and relocation costs before accepting an offer. English is widely used in hotels, while Malay is useful for daily life.
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