Reservations Agent

Job Description

The Reservations Agent manages hotel bookings, amendments, cancellations and guest enquiries across telephone, email and reservation systems. The role requires strong communication, organisation and customer-service skills, accurate data entry, attention to detail and confidence using hotel systems. Previous reservations, front-office or hospitality experience is advantageous, while knowledge of Opera or similar property-management systems is helpful. The successful candidate is expected to provide warm, professional service, maximise room revenue, follow Sofitel standards, handle guest requests efficiently and work cooperatively with Front Office, Sales and other departments. Flexibility to work rotating shifts, weekends and public holidays may be required.

Company Info

Sofitel Sydney Wentworth is a luxury hotel in central Sydney, operated under Sofitel, Accor’s French-inspired luxury hospitality brand. The hotel is known for combining contemporary Australian hospitality with French elegance and is positioned close to Sydney’s business district, shopping areas and major attractions. It provides accommodation, dining, meetings and event services for leisure and corporate travellers. Sofitel properties focus on personalised guest experiences, refined service, design, food and beverage, and strong cultural connections to their destinations. As part of Accor, employees may benefit from international career opportunities, learning and development programs, hotel discounts and a multicultural working environment. The Reservations Agent supports the hotel’s commercial and guest-service operations by converting enquiries into bookings and ensuring reservation details are accurate and well managed.

Destination Guide

Australia is a large island country with opportunities in hotels, restaurants, tourism, healthcare, construction, technology, agriculture and skilled trades. Sydney offers a multicultural lifestyle, beaches, public transport, dining, arts and major international events, though housing and daily expenses can be high. Workplace culture generally values punctuality, direct communication, teamwork, equality and a healthy work-life balance. Common work routes include employer-sponsored visas, skilled visas, working holiday visas and student visas with work rights; eligibility depends on nationality, occupation, qualifications and current immigration rules. Applicants should check the Australian Department of Home Affairs before making arrangements. Relocating to Sydney usually involves securing an eligible visa, employment, tax and banking arrangements, health insurance where required, and temporary accommodation before finding a longer-term rental. Hospitality workers should also confirm award rates, penalty rates and superannuation entitlements.