Rooms Controller - Front Office

Job Description

The Rooms Controller coordinates room availability, status updates, and assignments between Front Office, Housekeeping, Engineering, and Reservations. Candidates should have hotel front-office experience, sound knowledge of property-management systems, strong organisational skills, and good spoken and written English. Experience with Opera or a similar PMS is advantageous. The role requires accuracy, attention to detail, professional communication, and the ability to remain calm while handling changing priorities. The successful candidate is expected to maintain accurate room information, support smooth arrivals and departures, follow Sofitel service standards, protect guest privacy, and respond promptly to operational issues. Flexibility for shifts, weekends, and public holidays is normally required.

Company Info

Sofitel Al Hamra Beach Resort is a luxury beachfront property in Ras Al Khaimah, United Arab Emirates, combining French elegance with local Emirati character. The resort is part of Sofitel, Accor’s internationally recognised luxury hospitality brand, which operates hotels and resorts across the world. Its facilities typically include guest rooms and suites, restaurants, leisure amenities, spa services, pools, and event spaces. The property serves leisure travellers, families, couples, groups, and business guests seeking a high-quality coastal retreat. Employees are expected to provide polished, personalised service while maintaining international hospitality standards. Working at the resort can offer experience in a multicultural, resort-based environment, with opportunities to develop skills across front office operations, guest relations, reservations, and wider hotel departments.

Destination Guide

The United Arab Emirates is a federation of seven emirates rather than an island, offering strong opportunities in hospitality, tourism, aviation, retail, construction, technology, healthcare, and finance. Dubai and Abu Dhabi have the largest employment markets, while Ras Al Khaimah is developing rapidly as a leisure and resort destination. The culture blends Emirati traditions with a large international population; modest dress, respectful behaviour, and awareness of Islamic customs are important. Lifestyle options range from beaches, desert activities, and shopping to restaurants, cultural sites, and outdoor excursions. Employers commonly sponsor work visas for overseas hires. Employees usually need an entry permit, medical examination, Emirates ID, and residence visa, with the employer handling much of the process. Before relocating, confirm accommodation, transport, health insurance, working hours, leave, and benefits. Housing and transport support can significantly affect the value of a hospitality salary.