Technology Employee Service Support - Technology Support III

Role summary

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This role supports J.P. Morgan employees with technology-related incidents, service requests, access issues, hardware and software problems, and workplace technology needs. Candidates are generally expected to have experience in IT service desk, desktop support, application support, or enterprise technology operations, together with strong troubleshooting and customer-service skills. Familiarity with Windows, Microsoft 365, networking, mobile devices, ticketing systems, identity and access management, and ITIL practices is advantageous. The role requires clear communication, accurate documentation, effective prioritization, and the ability to work under pressure in a regulated financial-services environment. Candidates should be dependable, collaborative, security-conscious, and willing to support users across different time zones or work in shifts when required.

About the employer

J.P. Morgan Chase & Co. is a leading global financial-services firm headquartered in the United States. It operates across consumer and community banking, commercial banking, investment banking, asset management, payments, and markets. The company serves individuals, businesses, institutions, and governments in more than 100 countries. Singapore is a major regional hub for J.P. Morgan's Asia-Pacific operations, with technology, operations, risk, finance, markets, and client-service teams based there. The firm's technology organization supports highly regulated, large-scale systems used by employees and customers worldwide. Employees typically work in a structured and collaborative environment where operational resilience, information security, regulatory compliance, customer service, and continuous improvement are strongly emphasized. J.P. Morgan also provides professional development opportunities and exposure to international teams and complex financial technology platforms.