Service Leader-Procurement

Job Description

The Service Leader-Procurement is responsible for managing hotel purchasing activities, supplier relationships, quotations, purchase orders, stock coordination and cost control. Candidates should have relevant experience in hotel procurement, purchasing or supply-chain operations, preferably within an international hospitality environment. Good knowledge of local suppliers, pricing, inventory procedures and procurement systems is expected. The role requires strong negotiation, communication and organizational skills, attention to detail, commercial awareness and the ability to work with finance, kitchen, housekeeping and other operational departments. The successful candidate should uphold Shangri-La’s service standards, maintain ethical purchasing practices, ensure timely delivery of quality goods and support efficient hotel operations.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is known for warm Asian hospitality, high service standards and a strong focus on guest satisfaction. Its Malaysian properties include city hotels and resort destinations, offering accommodation, restaurants, banqueting, wellness and conference facilities. Shangri-La employs colleagues across hotel operations, culinary services, finance, engineering, sales and administration. A procurement leader supports the business by securing reliable supplies, managing vendor performance, controlling costs and maintaining quality standards across departments. The company typically values professionalism, teamwork, integrity, cultural awareness and a genuine commitment to service excellence.

Destination Guide

Malaysia offers varied opportunities in luxury hotels, resorts, restaurants, tourism, retail, logistics and corporate services. Popular island destinations include Langkawi, Penang, Redang, Perhentian, Tioman and Pangkor, while Kuala Lumpur and major mainland cities provide broader career options. Island life is generally relaxed and community-oriented, with Malay, Chinese, Indian and indigenous influences reflected in food, festivals and daily culture. Living costs vary: resort islands can be expensive for accommodation and imported goods, while staff housing may be available through an employer. English is widely used in hospitality, although Malay is the national language. Foreign employees normally need an employer-sponsored employment pass, with approval handled before starting work; requirements depend on nationality, salary and role. Applicants should confirm visa, accommodation, medical and relocation arrangements directly with Shangri-La. Malaysia offers tropical weather, beaches and outdoor activities, but transport and healthcare access may be more limited on smaller islands.