The F&B Sales Manager is responsible for increasing restaurant, banquet and catering revenue through corporate accounts, events, group bookings and local partnerships. Candidates typically need a diploma or degree in hospitality, business or marketing, along with several years of hotel food and beverage sales experience. Strong knowledge of the Malaysian market, customer relationship management, negotiation and sales planning is expected. The role requires excellent communication, presentation and organisational skills, commercial awareness and the ability to meet revenue targets. The successful candidate should be proactive, well presented, guest focused and comfortable working flexible hours, including evenings, weekends and public holidays when required.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes Shangri-La, Traders, Kerry Hotels and JEN properties. Shangri-La is known for personalised service, refined accommodation, destination dining and strong attention to guest comfort. In Malaysia, the group has operated prominent city hotels and resort properties, serving business travellers, leisure guests, weddings and corporate events. Employees generally work in a multicultural environment with structured service standards, training opportunities and potential career mobility across the group. Hospitality roles may include performance incentives and benefits such as staff meals, accommodation or travel-related privileges, depending on the property and employment package.
Malaysia is not one island but a country divided between Peninsular Malaysia and East Malaysia on Borneo, with popular islands such as Langkawi, Penang, Tioman, Redang and Perhentian. Hospitality opportunities are strongest in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and resort areas, particularly in hotels, restaurants, events, tourism and retail. The culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in business and tourism. Lifestyle ranges from busy urban living to relaxed beach or island communities, with generally affordable food and transport. Foreign employees normally require an employment pass sponsored by the hiring company; approval depends on qualifications, salary and immigration rules. Relocating staff should arrange an employment contract, passport validity, medical checks, accommodation and suitable health insurance before arrival.
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