Service Manager - Sous Chef

Job Description

The Service Manager – Sous Chef supports the Executive Chef in managing daily kitchen operations, food preparation, service standards and team performance. Requirements typically include several years of professional culinary experience, previous supervisory or sous chef experience, strong knowledge of food safety, HACCP procedures, menu execution and cost control. A culinary qualification is advantageous. The successful candidate is expected to lead by example, maintain consistent food quality and presentation, coordinate effectively with service teams, control wastage and inventory, and coach kitchen colleagues. Flexibility, reliable communication, creativity, resilience and the ability to work efficiently under pressure are essential, particularly during busy hotel operations, banquets and special events.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. Its properties are known for attentive service, elegant accommodation, destination dining and extensive leisure facilities. In Malaysia, Shangri-La has operated prominent urban hotels and resort properties, employing multicultural teams across culinary, guest services, events and hotel operations. The company places strong emphasis on warm Asian hospitality, professional development, service consistency and guest satisfaction. A sous chef or kitchen service manager can expect a structured hotel environment, collaboration with multiple departments and opportunities to work with diverse menus, banquets and high-volume food production. Benefits may include meals, uniforms, medical coverage, staff rates and other allowances, depending on the property and employment contract.

Destination Guide

Malaysia is not one island but a country spanning the Malay Peninsula and parts of Borneo, with attractive coastal and island destinations such as Langkawi, Penang, Kota Kinabalu and Tioman. Hospitality opportunities are strongest in Kuala Lumpur, Penang, Langkawi, Sabah and resort areas, especially for experienced chefs, hotel supervisors and food-and-beverage professionals. The culture is multicultural, combining Malay, Chinese, Indian and Indigenous traditions, with English widely used in hotels. Lifestyle costs vary: Kuala Lumpur is busier and more expensive, while resort locations offer a slower pace but fewer urban conveniences. Foreign employees normally need an approved employment pass sponsored by the employer before starting work. Candidates should confirm salary, accommodation, meals, transport, medical benefits, contract terms and relocation support. Work permits, taxes and dependent arrangements should be checked with the employer and Malaysian authorities.