The Service Associate supports daily operations in the Lobby Lounge by welcoming guests, taking food and beverage orders, serving items accurately, preparing and clearing tables, processing payments, and maintaining high standards of cleanliness and presentation. Candidates should have hospitality or restaurant experience, good communication skills, a pleasant personality, and the ability to work efficiently in a busy hotel environment. Knowledge of food and beverage service, basic computer or point-of-sale systems, and conversational English is advantageous. The role requires flexibility to work rotating shifts, weekends, and holidays. Shangri-La expects dependable team members who are attentive, polished, guest-focused, and committed to delivering warm, personalized service.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is recognized for its Asian-inspired approach to genuine hospitality, attentive service, and comfortable, thoughtfully designed properties. In the Philippines, Shangri-La operates well-known hotels and resorts, including Shangri-La The Fort, Edsa Shangri-La Manila, and Shangri-La Mactan, Cebu. Employees typically work in a structured, service-oriented environment with opportunities for training, career development, and progression within the wider group. Benefits may include service charge, meals, uniforms, medical coverage, leave entitlements, and employee hotel rates, depending on the property and employment contract.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Hotels, restaurants, resorts, travel companies, and cruise-related businesses regularly recruit service staff, particularly candidates with English skills and guest-service experience. Filipino culture is generally welcoming, family-oriented, and respectful, with English widely used in workplaces. Lifestyle varies from busy urban living to relaxed beach communities; living costs are usually lower outside Manila, although resort islands can be expensive during peak seasons. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants require standard employment documents and government registrations. Relocating may involve arranging accommodation, transportation, health insurance, and local banking. Weather is tropical, with a dry season and a rainy or typhoon season, so applicants should prepare for heat and occasional travel disruptions.
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