The role supports the planning, coordination and delivery of learning and development programs for hotel colleagues. Requirements typically include a diploma or degree in hospitality, human resources, training or a related field, together with experience in hotel operations or employee development. The successful candidate should be organized, confident in communication, comfortable presenting to groups and capable of managing training records, inductions, workshops and compliance programs. Shangri-La will expect a service-minded professional who can work with department heads, identify development needs, encourage a positive learning culture and handle confidential employee information responsibly. Strong English and computer skills are generally required; knowledge of local languages and hospitality training practices is advantageous.
Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The group is known for warm Asian hospitality, personalized guest service and high standards in accommodation, dining, wellness and events. Its Malaysian properties serve both leisure and business travelers and typically offer structured hotel training, employee benefits and opportunities for career progression within the wider group. A Learning and Development position supports Shangri-La’s service culture by helping colleagues build operational, leadership and guest-relations skills. Exact benefits, accommodation arrangements, meals, service charge and career opportunities depend on the individual property and employment contract.
If this role is based at Shangri-La Rasa Sayang or another Penang property, Penang Island offers a practical mix of hospitality careers, tourism, food and beverage, events, retail and healthcare opportunities. George Town is famous for UNESCO-listed heritage buildings, street food, temples, mosques and a multicultural Malay, Chinese, Indian and international community. Lifestyle is generally relaxed, with beaches, hiking, shopping and convenient urban services, although traffic and rising rents can be concerns. Popular areas include Batu Ferringhi, Tanjung Bungah and George Town. Foreign employees normally need an employer-sponsored Malaysian Employment Pass, with approval completed before starting work; requirements vary by nationality and salary level. New arrivals should budget for housing deposits, transport, insurance and document processing. Malaysia is warm and humid year-round, and English is widely used in hotels and business settings.
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