The Service Associate - Reservations Executive supports the hotel’s reservations function by handling room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. Candidates should have relevant hospitality, reservations or customer-service experience, strong communication skills and good computer literacy. Familiarity with hotel reservation systems and knowledge of room types, rates and packages are advantageous. The role requires accuracy, attention to detail, professional telephone etiquette and the ability to manage multiple requests efficiently. The successful candidate is expected to provide warm, personalized service, meet department revenue and service standards, coordinate with Front Office and Sales teams, and remain flexible to work shifts, weekends and public holidays.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. Shangri-La is known for warm Asian hospitality, high service standards and premium guest experiences. In Singapore, Shangri-La Singapore is a well-established luxury hotel set within landscaped grounds near Orchard Road, offering guestrooms, suites, restaurants, meeting facilities and leisure amenities. The company places strong emphasis on genuine care, professionalism, teamwork and service excellence. Employees typically work in a multicultural environment with opportunities to develop careers across hotel operations, commercial functions and the wider Shangri-La network.
Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology and retail. The culture is multicultural, with Chinese, Malay, Indian and international influences reflected in its food, festivals and daily life. Residents enjoy excellent public transport, safe neighborhoods, efficient services, shopping, dining and easy access to parks and beaches, although rent and general living costs can be high. Most foreign employees need an employer-sponsored work pass; hospitality roles commonly use an Employment Pass, S Pass or Work Permit depending on salary, qualifications and eligibility criteria. Approval is handled by Singapore’s Ministry of Manpower, and employment should be secured before relocating. New arrivals should budget for accommodation, deposits, healthcare and transport, and verify current pass rules and salary requirements before accepting an offer.
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