The Service Centre Officer manages guest requests through telephone and other communication channels, coordinates with hotel departments, records messages, and follows up to ensure prompt service. Candidates should have relevant hotel or customer-service experience, strong communication skills, a pleasant telephone manner, and good command of English. Cantonese and Mandarin are valuable in Hong Kong. The role requires computer literacy, accurate record-keeping, discretion, and the ability to remain calm while handling multiple requests in a busy luxury-hotel environment. The successful candidate is expected to be attentive, well presented, responsive, and committed to Shangri-La’s service standards, guest satisfaction, and teamwork.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, personalised guest service, and high standards in accommodation, dining, wellness, and events. Its Hong Kong properties serve business and leisure travellers and provide a wide range of career opportunities in hotel operations, food and beverage, guest services, finance, engineering, and management. Employees typically work in multicultural teams and receive structured training, staff benefits, and opportunities for career development within the wider group. Service quality, professionalism, cultural awareness, and attention to detail are central to the Shangri-La working environment.
Hong Kong offers strong opportunities in hospitality, tourism, retail, finance, technology, logistics, and professional services. Its hotel industry is international and regularly recruits guest-service officers, front-office staff, chefs, restaurant employees, and supervisors. Life is fast-paced, safe, and highly convenient, with excellent public transport, diverse food, shopping, hiking, beaches, and a vibrant mix of Cantonese and international culture. Housing can be expensive, especially near Central, Tsim Sha Tsui, and major business districts, so many residents share apartments or live in areas such as Kowloon, the New Territories, or Hong Kong Island’s outer districts. Overseas employees generally need an employment visa sponsored by the employer before starting work; approval depends on qualifications, a confirmed job offer, and market need. Bring certified documents and budget for deposits, transport, and initial accommodation.
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