The Floor Supervisor oversees daily housekeeping operations on assigned guest floors, ensuring bedrooms, corridors and service areas meet Shangri-La cleanliness and presentation standards. Typical requirements include previous hotel housekeeping experience, ideally in a supervisory or luxury-hospitality role; good knowledge of cleaning procedures, room inspections and hotel standards; strong communication and organisational skills; and the ability to coach colleagues and coordinate with Front Office and Engineering. Cantonese and English are useful in Hong Kong, while Mandarin may be advantageous. The successful candidate is expected to be attentive, guest-focused, physically fit, dependable and comfortable working shifts, weekends and public holidays. A positive attitude, professional appearance and ability to resolve guest requests promptly are essential.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised for its hotels, resorts and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Its hotels typically provide accommodation, restaurants, meeting facilities, wellness services and guest experiences aimed at both leisure and business travellers. Shangri-La places strong emphasis on warm hospitality, personalised service, staff development and operational excellence. In Hong Kong, the group has a long-established presence and is known for high-end properties serving local, regional and international guests. Working for the company can offer structured hotel training, exposure to luxury-service standards and opportunities for progression across departments or international locations.
Hong Kong offers strong opportunities in hotels, restaurants, events, retail, finance, technology and international business. Hospitality roles are concentrated on Hong Kong Island, Kowloon, the airport and major resort areas, with English widely used in international hotels and Cantonese important for daily life. The culture combines Chinese traditions, global influences, efficient service and a fast-paced urban lifestyle. Residents enjoy excellent public transport, varied food, shopping, hiking trails, beaches and a lively nightlife, although housing is expensive and space is limited. Overseas employees generally need an approved employment visa before starting work; the employer normally sponsors the application and demonstrates that the role cannot easily be filled locally. Applicants should prepare qualifications, employment records and a valid passport. Relocation costs, accommodation, healthcare arrangements and taxation should be confirmed with the employer. Hong Kong is compact, well connected and convenient, but newcomers should budget carefully for rent and adapt to long working hours in hospitality.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...