Food & Beverage Associate

Job Description

The Food & Beverage Associate supports daily restaurant and dining operations by welcoming guests, taking orders, serving food and drinks, clearing tables, maintaining cleanliness, and processing payments when required. Candidates should have good communication and customer-service skills, a professional appearance, and a friendly, team-oriented attitude. Previous hospitality or restaurant experience is helpful, though entry-level applicants may be considered. The role requires flexibility to work shifts, weekends and public holidays, along with the ability to remain attentive in a busy environment. Candidates are expected to follow Shangri-La service standards, food-safety procedures and company policies while creating a positive guest experience.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is known for warm Asian hospitality, high service standards and a wide range of accommodation, dining, wellness and event facilities. Shangri-La properties in Malaysia serve business and leisure travelers and typically employ teams across food and beverage, rooms, front office, engineering and guest services. Employees may receive benefits such as staff meals, uniforms, training, service-charge participation and discounted stays, depending on the property and employment terms. The group places strong emphasis on guest satisfaction, professional development, teamwork and delivering personalized service in a multicultural environment.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and coastal resort areas. Langkawi and Penang are especially popular for hotel, restaurant, spa and tourism jobs, while Kuala Lumpur provides broader opportunities with international hotel groups. Malaysian culture is multicultural, combining Malay, Chinese, Indian and Indigenous traditions, with English commonly used in tourism workplaces. Lifestyle varies from modern city living to relaxed beach and island communities; costs are generally moderate, though resort locations can be seasonal. Foreign employees usually need an employment pass or other work authorization arranged by the employer before starting work. Relocation typically involves a valid passport, medical checks, document verification and employer-sponsored immigration processing. Applicants should confirm accommodation, transport, service-charge arrangements, contract terms and visa responsibilities before accepting a position.