The Reservation Executive manages room reservations, amendments, cancellations and guest enquiries through telephone, email and booking systems. Typical requirements include a diploma or degree in hospitality, tourism or a related field, previous reservations or front-office experience, strong English communication skills and confidence using hotel reservation systems. Knowledge of revenue practices and additional languages may be advantageous. The candidate is expected to provide accurate, prompt and courteous service, convert enquiries into bookings, maintain up-to-date records, follow hotel policies and coordinate effectively with Front Office, Sales and Revenue teams. Flexibility for shifts, weekends and public holidays, attention to detail and the ability to remain calm during busy periods are important.
Shangri-La Group is a luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The group is known for warm Asian hospitality, attentive personal service and high standards across accommodation, dining, events and wellness. Shangri-La Singapore is a major luxury hotel set within tropical gardens near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities and recreational amenities. Employees typically work in a multicultural environment serving international travellers, business guests and local customers. The company places emphasis on service excellence, professional development, teamwork and creating memorable guest experiences. Compensation can vary according to experience, department, shift allowances and benefits.
Singapore is a compact island city-state with strong opportunities in hotels, tourism, aviation, finance, technology, healthcare and professional services. Hospitality work is concentrated around Orchard Road, Marina Bay, Sentosa and the airport, with an international workforce and clear service standards. The culture is multicultural, orderly and generally respectful, combining Chinese, Malay, Indian and Western influences. Lifestyle is convenient and safe, with excellent public transport, diverse food, shopping, parks and warm, humid weather throughout the year. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation; approval is handled through Singapore's Ministry of Manpower. Before relocating, candidates should confirm pass eligibility, accommodation costs, medical coverage and employment benefits. Rents can be high, so living near MRT stations outside the central area may provide better value.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...