Assistant Executive Housekeeper

Job Description

The Assistant Executive Housekeeper supports the Executive Housekeeper in managing daily housekeeping operations, including guest rooms, public areas, laundry coordination, supplies, inspections and team scheduling. Candidates are generally expected to have hotel housekeeping experience, preferably in a luxury or international property, along with strong leadership, organisation and communication skills. Knowledge of cleanliness standards, health and safety procedures, inventory control and hotel operating systems is beneficial. The successful candidate should be service-oriented, detail-conscious, physically fit and comfortable working shifts, weekends and public holidays. The role also requires the ability to train colleagues, resolve guest concerns professionally and maintain Shangri-La's standards for presentation and service.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group established in 1971. The company operates hotels, resorts and serviced residences across Asia, the Middle East, Europe, North America and other international markets. Shangri-La properties are known for personalised service, comfortable surroundings, strong food and beverage offerings and a focus on genuine Asian hospitality. In Malaysia, the group has operated recognised hotels and resorts in destinations including Kuala Lumpur, Penang and Sabah. Employees typically work in multicultural teams and may receive structured training, staff meals, uniforms, accommodation or other benefits depending on the property. The company places emphasis on guest satisfaction, professional standards, teamwork and career development, making it a suitable environment for hospitality professionals seeking experience with an established international brand.

Destination Guide

Malaysia offers opportunities across luxury hotels, beach resorts, restaurants, spas and tourism businesses, especially in Langkawi, Penang, Kota Kinabalu, Perhentian and Redang. Hospitality work can provide a relaxed coastal lifestyle, warm weather, affordable local food and easy access to beaches, diving and island activities, although remote resorts may have fewer shopping and entertainment options. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; respectful dress, punctuality and sensitivity to religious customs are important. Foreign employees generally need an employment pass or other work authorisation arranged by the employer before starting work. Requirements vary by nationality, salary and position, and approval can take time. Relocating staff should confirm accommodation, transport, medical cover, meals, flights and contract benefits. Major cities offer better transport and services, while island roles often provide a closer-knit resort community.