The Service Leader – Finance Shared Services is expected to supervise finance service delivery, coordinate daily accounting operations, maintain accurate and timely reporting, and ensure compliance with company policies and internal controls. Typical responsibilities include guiding team members, monitoring service levels, resolving escalated issues, supporting process improvements, and working with hotels and regional stakeholders. Candidates should have a degree or professional qualification in accounting, finance, or a related field, with relevant experience in shared services, hospitality finance, or a similar environment. Strong knowledge of accounting processes, communication, leadership, analytical, and problem-solving skills are expected. Experience with finance systems and the ability to work across teams and deadlines would be advantageous.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and known for its hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The group is recognised for Asian-inspired hospitality, attentive personal service, and strong guest relationships. In Malaysia, Shangri-La operates well-known properties in locations such as Kuala Lumpur, Penang, and Sabah. A finance shared services role supports consistent accounting and administrative processes across the organisation, helping hotels and corporate teams improve efficiency, governance, and financial accuracy. Employees can typically expect a multicultural working environment, structured operational standards, and opportunities to collaborate with colleagues across different properties and countries.
Malaysia offers opportunities in hospitality, finance shared services, technology, manufacturing, education, and tourism, with Kuala Lumpur and Penang serving as major employment centres. Its islands and coastal destinations, including Langkawi, Penang, Tioman, and parts of Sabah, provide a relaxed lifestyle, beaches, diving, and resort-based work. Malaysian culture is multicultural, combining Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in business, although Malay is the national language. Living costs are generally moderate, with Kuala Lumpur offering the widest range of housing, transport, restaurants, and international services. Foreign employees normally need an employment pass sponsored by the hiring company, and approval must be obtained before starting work. Candidates should confirm visa eligibility, medical requirements, accommodation, taxation, and relocation support directly with Shangri-La. Island locations may offer quieter living but fewer professional services and transport connections.
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