The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth coordination between Front Office, Housekeeping, Food and Beverage, Engineering, Security, and other departments. Requirements typically include a hospitality or business-related qualification, several years of hotel experience, and previous supervisory or guest-service experience. Strong communication, leadership, problem-solving, and decision-making skills are essential. The successful candidate is expected to maintain Shangri-La service standards, handle guest concerns professionally, support colleagues, monitor operational procedures, respond to emergencies, and protect guest satisfaction and hotel reputation. Flexibility to work rotating shifts, weekends, and public holidays is normally required, along with proficiency in English and relevant hotel operating systems.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. Its hotels are known for personalized service, refined accommodation, restaurants, wellness facilities, and strong attention to guest experience. In the Philippines, Shangri-La has established properties in major business and leisure destinations, including Metro Manila and resort locations. The company generally offers structured hotel operations, international service standards, employee training, and opportunities for career development across departments and countries. Employees may receive benefits such as meals, uniforms, service charge participation, healthcare coverage, discounts, and staff accommodation or transport support, depending on the property and employment terms. Exact benefits and salary should be confirmed directly with the hiring team.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations, with demand for hotel management, food and beverage, guest services, wellness, and events professionals. Filipino culture is generally warm, family-oriented, English-speaking, and service-focused. Lifestyle varies from busy urban living in Manila to a slower beach-based routine on islands such as Boracay or Palawan. Costs are usually lower than in many Western countries, although central Manila and popular tourist areas can be expensive. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving Department of Labor and Employment authorization and Bureau of Immigration approval. Employers often guide applicants through the process. Relocating candidates should budget for housing deposits, transport, health insurance, and local documentation, and should verify employment terms, accommodation, taxes, and visa responsibility before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...