The Assistant Director of Sales, RSR & GSH supports Shangri-La’s commercial strategy by developing business from resort, leisure, corporate and group segments. The role typically involves managing key accounts, identifying new revenue opportunities, preparing sales plans, monitoring market trends, supporting budgets and forecasts, and maintaining strong relationships with travel partners and clients. Candidates should have several years of hotel or resort sales experience, preferably in a leadership position, along with strong knowledge of the Malaysian hospitality market. Excellent communication, negotiation, presentation and networking skills are expected. The successful candidate should be commercially minded, target-driven, well organised and comfortable working with international guests, partners and internal departments.
Shangri-La Group is a major international hospitality company founded in Hong Kong and recognised for its luxury hotels, resorts and distinctive Asian hospitality. The group operates properties across Asia, the Middle East, Europe, North America and other global destinations under brands including Shangri-La, Kerry Hotels, JEN and Traders. Its Malaysian portfolio includes prominent city hotels and resort properties, serving business travellers, holidaymakers, groups and luxury leisure guests. Shangri-La places strong emphasis on personalised service, genuine care, operational standards and professional development. Employees commonly work in multicultural environments and collaborate across rooms, food and beverage, sales, events and corporate functions. Benefits and compensation vary by property, seniority and local employment terms, with hospitality service charges and performance incentives often forming part of management remuneration.
Malaysia offers varied opportunities in hotel sales, revenue management, events, food and beverage, tourism, aviation and travel services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Its culture blends Malay, Chinese, Indian and indigenous traditions, with a strong emphasis on respectful relationships, family life and welcoming food culture. Lifestyle costs are moderate compared with many international hubs, although central Kuala Lumpur and popular islands can be more expensive. Langkawi and Penang provide a relaxed island-oriented lifestyle, while Kuala Lumpur offers broader career networks and amenities. Foreign hires generally need an employment pass sponsored by the employer; qualifications, experience and salary must meet immigration requirements. Relocating staff should arrange passport validity, medical checks, accommodation, banking, insurance and tax registration before arrival. Local weather is tropical, hot and humid, with monsoon patterns varying by coast.
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