The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations and night audit activities. The role requires hotel front-office experience, strong knowledge of reservations and property-management systems, good English communication skills, and the ability to lead shifts professionally. Previous supervisory experience in an upscale or international hotel is normally preferred. The successful candidate is expected to provide warm, efficient service, resolve guest concerns, coordinate with housekeeping and other departments, coach team members, monitor service standards, and assist with staffing, reporting and operational controls. Flexibility to work weekends, public holidays and rotating shifts is essential.
Shangri-La is a leading luxury hospitality group founded in Asia and known for its hotels, resorts and distinctive service culture. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. Its Malaysian portfolio includes well-established city and resort hotels, serving business travellers, leisure guests, families and corporate events. Shangri-La places strong emphasis on genuine hospitality, personalised guest experiences, employee development and responsible business practices. Working for the company typically provides exposure to international hotel standards, multicultural teams and structured operational training. Front-office employees are expected to represent the brand warmly while maintaining professional standards, attention to detail and consistent service delivery.
Malaysia offers varied opportunities in luxury hotels, resorts, restaurants, travel services and events, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Popular island locations such as Langkawi, Penang, Tioman and parts of Sabah combine beaches, nature and a relaxed lifestyle, although accommodation and transport can be more limited than in major cities. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences reflected in food, festivals, religion and everyday life. English is widely used in hospitality, while Malay is the national language. Foreign employees generally need an Employment Pass arranged and sponsored by the employer before beginning work; requirements vary by position and nationality. Candidates should confirm salary, accommodation, transport, medical coverage and pass support directly with the hotel. Malaysia has a warm tropical climate, so comfortable clothing and preparation for heavy rain are advisable.
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