The Learning & Development Manager plans and delivers training programmes that strengthen service standards, leadership capability and employee performance across the hotel. Candidates typically need a degree or diploma in human resources, hospitality, education or a related field, together with several years of training or hotel experience. Strong facilitation, communication, coaching, presentation and organisational skills are expected. The role also requires the ability to identify development needs, manage training records and budgets, evaluate programme effectiveness, and work closely with department heads. Experience with hospitality standards, onboarding, compliance training and succession planning would be advantageous. The successful candidate should be approachable, culturally aware, confident with employees at all levels and committed to Shangri-La’s service values.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for personalised service, Asian hospitality and its long-standing Shangri-La service culture. Its Malaysian properties include luxury city hotels and resort destinations, with roles spanning guest services, food and beverage, operations, finance, sales and corporate support. Employees generally work in multicultural teams and are expected to deliver warm, attentive service while maintaining high professional standards. Shangri-La places emphasis on colleague development, internal career progression and leadership training. The Learning & Development Manager therefore plays an important role in building a capable workforce, supporting performance improvement and ensuring that colleagues understand the brand’s service principles and operational expectations.
Malaysia offers opportunities in luxury hotels, resorts, tourism, restaurants, wellness, events and corporate hospitality, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and coastal resort areas. Island life varies: Langkawi is relaxed and resort-focused, Penang combines heritage, food and urban living, while Sabah’s islands offer beaches, diving and outdoor activities. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in tourism workplaces. Living costs are moderate compared with many international destinations, although island accommodation and transport can be higher. Foreign nationals normally need an employer-sponsored employment pass; the company usually handles the application, subject to approval and eligibility requirements. Bring certified qualifications and employment documents, check medical and immigration rules, and confirm accommodation, transport, insurance and relocation support before accepting an offer. Malaysia is warm year-round, with monsoon conditions varying by coast.
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