Reservations Associate

Job Description

The Reservations Associate manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. Candidates should have hospitality or reservations experience, strong English communication skills, good computer knowledge and excellent attention to detail. Familiarity with hotel property-management systems, online booking channels and revenue practices is beneficial. The role requires a professional telephone manner, accurate data entry and the ability to remain organised during busy periods. The successful candidate is expected to promote room types and hotel services appropriately, maintain accurate booking records, coordinate with Front Office and other departments, protect guest information and deliver Shangri-La’s service standards. Shift work, including weekends and public holidays, may be required.

Company Info

Shangri-La Group is a luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and other destinations. The group is recognised for its Asian-inspired approach to warm, personalised service and operates the Shangri-La, Shangri-La Resorts, JEN by Shangri-La and Kerry Hotels brands. Shangri-La Hotel Singapore is a well-established luxury property near Orchard Road, offering guestrooms, suites, dining venues, meeting facilities, gardens and recreational amenities. Employees typically work in a multicultural environment focused on guest satisfaction, operational standards and service excellence. The company also places emphasis on training, career development and internal mobility, although specific benefits, working conditions and progression opportunities depend on the property, department and employment contract.

Destination Guide

Singapore is a compact island city-state with strong opportunities in hotels, tourism, restaurants, aviation, retail, finance, technology and healthcare. Its culture is highly multicultural, with English widely used alongside Mandarin, Malay and Tamil. The lifestyle is safe, efficient and urban, with excellent public transport, diverse food, shopping and many green spaces. Accommodation can be expensive, especially near the city centre, so newcomers often compare shared housing, staff accommodation and suburban options. Foreign employees generally need employer-sponsored permission to work, commonly an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and role; the employer normally submits the application. Candidates should confirm eligibility, medical requirements, contract terms and relocation support before accepting an offer. Singapore has a tropical climate, so light clothing, rain protection and air-conditioning tolerance are useful. Healthcare is high quality, but private costs can be significant without suitable insurance.