The role involves serving guests in In Room Dining, banquet functions and Spice Market Café, taking orders, delivering food and beverages, setting tables and maintaining high service standards. Candidates should have hospitality or food-and-beverage experience, good communication skills and a pleasant, service-focused attitude. Basic English is normally required; knowledge of Malay or other languages is useful. Applicants should be well presented, reliable, physically able to stand for extended periods and flexible to work shifts, weekends and public holidays. Previous experience in a luxury hotel is advantageous, although suitable candidates with strong customer-service skills may be trained.
Shangri-La Hotels and Resorts is an international luxury hospitality group headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other markets. Its properties are known for personalised service, comfortable accommodation, extensive dining facilities and strong attention to guest experience. Shangri-La Malaysia operates several well-established hotels and resorts, including city and island destinations. Employees typically work in a structured international environment with access to training, staff meals, uniforms, accommodation or transport support in some locations, and opportunities to progress within hotel operations. The company places emphasis on courtesy, teamwork, professional presentation and creating a welcoming experience for guests.
Malaysia offers hospitality opportunities in Penang, Langkawi, Kota Kinabalu, Sabah, and other resort destinations, as well as Kuala Lumpur. Common roles include food and beverage service, housekeeping, culinary work, front office, guest relations and hotel management. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in tourism. Island living can provide beaches, outdoor activities and a relaxed lifestyle, though transport, accommodation costs and seasonal employment should be considered. Foreign workers generally require an employer-sponsored work permit and must meet Malaysian immigration and sector requirements; working on a tourist visa is not permitted. Confirm the exact visa, medical, accommodation and contract arrangements directly with Shangri-La before relocating. Penang and Langkawi offer strong tourism networks, while Sabah combines resort work with nature-based travel.
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